- FAQ
Frequently asked questions
Process Technology Center Services
1. what do you offer?
ANWA specializes in supplying high-quality dies and spare parts for granulators, as well as selling fuel pellets. We are a partner in supplying dies for various types of granulators for both the feed and energy industries. We also offer full technical advice on the selection of suitable matrices and raw material. The dies we produce are manufactured using the highest quality steel, ensuring the long life and reliability of the equipment.
2. what matrices do you offer?
We offer dies of various types, including conical dies, flat dies and face-mounted dies. We customize our products to ensure optimal performance and long-lasting performance. We manufacture dies from high-quality hardened steel, and their holes and design are precisely matched to the raw material, ensuring high granule quality and efficiency of the granulation process. We also offer dies with individual selection of parameters depending on the raw material and specifics of production.
3 What are the advantages of working with ANWA?
Cooperation with ANWA is a guarantee of quality, precision and reliability. With more than 20 years of experience in the industry, we provide dies that are characterized by high durability and accuracy. We offer individual technical advice, helping you choose the right dies for different types of granulators. Our dies are manufactured in Poland and Europe, which ensures fast turnaround time and full quality control. In addition, we cooperate with market leaders such as General Dies, which provides our customers with access to modern technological solutions.
4. how to order a matrix?
To order a die, just contact us via the contact form or by phone. Our specialists will help you choose the right die, adapted to the type of granulator and the type of processed raw material. After the initial contact, we will provide a detailed offer and lead time. The order process is fast and hassle-free, and our dies are available at competitive prices.
5. do you offer fuel pellets?
Yes, we offer high-quality fuel pellets, which are produced from certified raw material. Our pellets are characterized by high calorific value and low ash content, which makes them ideal fuel for stoves and boilers. Pellets are available in a variety of packages - from bags to large-weight packages. We also offer bulk deliveries for larger industrial installations. Pellets are available in Poland and in many EU countries.
6. what are the terms of delivery of pellets?
We deliver pellets on various terms, including DAP and CIF. We offer transportation in big-bags, 15 kg bags or in bulk. We handle all logistics, ensuring timely delivery to the designated location. Our pellets are delivered with full technical documentation, confirming the quality of the product. In addition, we offer monitoring of the quality of each batch of fuel, which guarantees our customers confidence and safety.
7. are dies available on special order?
Yes, dies are available on special order. For individual needs, we can design and manufacture the die according to customer requirements. We offer full technical advice and design based on technical drawings or raw material specifications. Each die is customized for the specific granulator and type of production, ensuring maximum efficiency.
8. do you cooperate with other manufacturers of granulators?
Yes, we work with many granulator manufacturers, and our dies are compatible with most equipment on the market. As leaders in die manufacturing, we are able to provide solutions that work perfectly with granulators from brands such as General Dies, Lindner and others. As a result, our customers can be assured that their investments will operate efficiently and effectively.
9. what are the lead times for ordering a matrix?
The lead time for ordering a die depends on its type and individual customer requirements. The standard lead time is from 7 to 21 working days. In the case of non-standard dies, the time may increase, but we always try to deliver products in the shortest possible time. In addition, we offer an express production service upon customer request.
10. do you offer post-purchase technical support?
Yes, we offer full technical support after purchase. Our specialists can help you with both die assembly and optimization of the granulation process. We also provide regular training and consultation to ensure customers are fully satisfied with the use of our products. Contact with our technical team is possible both by phone and email.
